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| By prepaying for support consultancy time, you have priority access to TAS consultants on a best effort same day response time. Enquiries that are very short in nature will be aggregated to form a single request over the period. Monthly reporting on request usage and available outstanding hours will be provided via email. Response is provided on a best effort basis. |
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| Need support during business hours? The standard business hours support provides you with access to a TAS consultant between 8 am and 6 pm business days with a guaranteed response time of 4 hours. Standard support leverages a monthly retainer with a minimum initial period of 12 months, unlimited support calls at 5x10x4 hr response SLA resolution activities charged at time and materials. The SLA covers Monday – Friday excluding public holidays from 8am to 6 pm. Problem resolution rates at business hours (Monday to Friday 8am to 6pm) and after hours. |
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Diamond support-
7x24x4 support agreement for your critical VMware infrastructure. |
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